1.1. The website terms apply to your use of the East London Hair and Beauty Studio shop website at www.eastlondonhair.uk (the "Website") and to any order you place in studio/store (83 Burdett road, Mile End, London, E3 4JN). Online shop at the page: www.eastlondonhair.uk, E-mail: firstname.lastname@example.org The website terms apply regardless of how you access the website, including any technologies or devices by which East London Hair and Beauty Shop makes the website available to you at home. By placing an order on the website, you confirm that you have read, understood and agree to these website terms.
1.2. These terms are referred to the “Consumer”, who is a natural person. The products on the website are intended for personal, non-commercial purposes only. East London Hair and Beauty Studio customer service is available for any further information about the terms and conditions or for claims/ disputes. You can email the customer service email@example.com or firstname.lastname@example.org
1.3. The website terms apply to your use of the East London Hair and Beauty Shop website at www.easlondonhair.uk/products and to any order you place on the website/facebook shop.
1.4. The "Client" refers to the "Consumer" (natural person who places an order for personal, non-commercial purposes), and to the “Professional” (natural person or legal person who/that places an order for his business).
1.5 The “Order” refers to any offer to buy one or more products that the client makes on the website or by phone; the “Contract” refers to the agreement between the two parties (East London Hair and Beauty Shop and the Client who purchases one or more products).
1.6. "Products" refers to hair products and tools that can be purchased on the website product link.
1.7. Working day" refers to every day of the week, except Monday, Sunday and Holidays following the working hours of the East London Hair and Beauty Studio working days.
1.8. The client can keep a copy of the following terms and conditions and of all documents of the contract related to the products purchased on the website, directly from his browser.
1.9. The client can keep a copy of the details about his order, which can be found in his email inbox section after purchasing the goods. This e-mail contains the order details that he can directly print or save in his computer.
1.10. East London Hair and Beauty Shop keeps a copy of the details of every order.
1.11. Any material East London Hair and Beauty Shop saves is kept as proof of the communication, of the orders and the of the payments between the two parties (East London Hair and Beauty Shop/Client).
2.1. All contracts shall be concluded in English.
2.2. The client must read this Terms and Conditions carefully, before placing any order.
2.3. Presenting these products in the website, we only invite the client to make an offer to buy, so it is not legally binding for East London Hair and Beauty Shop. East London Hair and Beauty Shop can decide whether to accept or deny the offers made by the clients.
2.4 Website Orders
2.4.1. In order to purchase one or more products on the website, the client has to give the required personal information to East London Hair and Beauty Shop – this is governed by the English government concerning the personal data protection.
3.1. All prices (inclusive VAT) of the products present in the website do not include taxes, duties and fees that can be applied in the United Kingdom, where the products are delivered, that will be at the charge of the customer.
3.2. All prices of the products in the website are subject to change at any time without notice. Concerning the orders that the client has placed and East London Hair and Beauty Shop has confirmed or aims to confirm, the prices will be those that the client has seen when he placed the order.
3.3. Free UK delivery for orders over £100 (inclusive VAT). For orders under £100 to be delivered to UK, the delivery costs £ 3,90 for a standard economy delivery (3-5 working days) and £6.50 for Express (1-2 working days after purchase). There are no international deliveries.
4. DELIVERY COLLECTION & RETURNS
4.1. East London Hair and Beauty Shop reserves the right to choose its own delivery service. The products are delivered to the address selected by the client, written on the order confirmation, and only to the geographical areas that the delivery service can reach. East London Hair and Beauty Shop reserves the right to define what can and cannot be delivered to which destination.
4.2. Orders will be delivered within 1 to 5 working days from the date of order confirmation. (date given only for information). If orders shall not be delivered within 3 to 5 working days from the date of order confirmation, the client has no right of compensation. However, according to the laws concerning the delivery, the orders will be delivered within 30 days from the date of the conclusion of the contract.
4.3. Unless otherwise indicated, the order will be delivered to the ground floor.
4.4. If the products the client receives are damaged, then he can refuse the parcel (in which case s/he must notify any details of damage within 5 working days of receving the order). In such case proof of invoice and deivery documents must be supplied and each item must be in the original packaging.
4.5. If the client does not receive the order within 10 working days from the order confirmation, the customer must notify customer service at the listed email - email@example.com or firstname.lastname@example.org
4.6. In the case of undelivery, should the customer not retrieve the order from depot within 28 calender days, the order will automatially be cancelled and sent back to supplier.
4.7. East London Hair and Beauty Shop shall be under no liability for any delay if the delay is caused by circumstances beyond its control, especially in case the courier loses the products, in case of floods or bad weather conditions, or in case of strike.
4.8.East London Hair & Beauty is under no obligation to refund purchased products.
5.1. The customer must complete full payment at the time of placed order. Should the order request be denied by East London Hair & Beauty Shop, payments made in full will be refunded.
5.2. East London Hair and Beauty Shop takes two types of payment: by credit card (Visa, MasterCard, American Express) and Paypal.
5.3. If the order in placed in store, the customer must pay and collect the order from the location order was placed.
6. GUARANTEE AND CLAIMS
6.1. All products purchased on the website are subject to the applicable laws relating to the guarantees and the laws of the consumer’s code for the consumer’s protection.
6.2. We have taken reasonable precautions to try to ensure that prices quoted on the website are correct and that all products have been fairly described. East London Hair and Beauty Shop disclaims all representations and warranties, express or implied, that content or information displayed in or on this website is accurate, complete, up-to-date and so East London Hair and Beauty Shop or its suppliers accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these website Terms or your use of the website. Products names, brands or producers for identification purposes only. Pictures and descriptions of the products for identification purposes only. The picture related to the product description can be different from the product concerning size, colour and accessories.
6.3. East London Hair and Beauty Shop is not responsible for the quality, packaging or labeling of the product.
7. DISCOUNT VOUCHER
7.1. Discount vouchers can be used only for certain types of products, according to what is indicated in the website.
7.2. Discount vouchers available on the website can be used only for a limited time, which is indicated on the website, and can be used only one time, when ordering a product. You can use the discount voucher before confirming your order. Please note that the discount vouchers can be used only for certain types of products, according to what is indicated in the website.
7.3. Discount vouchers cannot be exchanged for cash and do not accrue interests. Discount vouchers are not transferable and so cannot be given to third parties. Discount vouchers cannot be combined with other discount vouchers.
7.5. The price of the products purchased with one discount voucher has to be the same or higher than the value of the discount voucher itself. If the consumer does not reach the value of the discount voucher with his purchase, the residual value of the discount voucher cannot be refunded.
7.6. If the value of a discount voucher is lower than the total price of the order, the consumer can pay for the difference with the above mentioned types of payment.
8. DATA PROTECTION
9. CHANGE IN THE TERMS AND CONDITIONS
9.1. Any change in East London Hair and Beauty Shop terms and conditions of sales will be notified in the website.
9.2. Any change in East London Hair and Beauty Shop terms and conditions of sales will be valid for the new contracts, starting from the first order after the publication of the changed terms and conditions in the website. For orders placed before the notification of the change in the terms and conditions, that change will not be valid.